Eat Choice Safety Plan

Fundamental to Eat Choice is the ability for diners to safely eat out, we require all restaurants on the platform to agree to the following conditions before choosing allergy safe and coeliac safe menu options

  • Check all ingredients for contaminants of allergens/gluten

    Do not use ‘may contain’ ingredients in dishes listed as Allergen Minimised

  • Ensure the preparation area is free of contaminants

  • Ensure waitstaff are trained in communicating allergy/coeliac relevant information between diner and chef

  • Have a system in place to differentiate safe meals (if relevant - not required in allergy and gluten free kitchens)

  • Ensure first aid training for onsite staff includes allergic reaction response reaction

  • Restaurants using Coeliac safe tags agree to have one staff member on-site during service who has completed GFFS training.

  • All restaurants are to take reasonable care to ensure cross-contamination is avoided.

  • All restaurants are required to contact Eat Choice if they believe an issue with the platform is causing increased risk to diners.

At Eat Choice, we are here to support restaurants, if you need any resources that would help you offer our diners more options let us know!

Our Safety levels:

To enable clear communication and realistic expectations from diners we provide the following three safety levels for your dishes. Please contact us if you have any questions about our safety levels.

We are have built a system that enables restaurants to communicate their ability to serve diners with allergies accurately. Diners who have concerns about cross-contamination should contact the restaurant of their choice before booking to ensure their individual needs can be met. We recommend providing chefs with at least 48 hours' notice to ensure they can offer a tasty option and maintain your safety.

Our one of a kind safety feature allows users to choose from the following safety levels:

 

No added:

This is for dishes that are made without ingredients containing allergens. There is no commitment to prevent cross-contamination, including ingredients that may contain the ingredient.  

This level is aimed at diners with intolerances. If a diner selects this level, they will be shown ALL of the dishes that do not contain this ingredient.

 

May Contain:

This is for dishes that are made without ingredients containing allergens. Practical steps are taken to minimise cross-contamination; some ingredients may contain the allergen.

This level is aimed at diners with intolerances or allergies who have concerns about cross-contamination but are not at risk of severe allergic reaction if cross-contamination occurs. Diners with allergies who choose this level do so at their own risk. When this level is selected, users are only shown 'May Contain' & the higher 'Allergen Minimised’ dishes.

 

Allergen Minimised / Coeliac safe:

This is for dishes that are made without ingredients containing allergens, in an environment that prioritises reducing the risk of cross-contamination. Restaurants using this category take all practical steps to eliminate the risk of cross-contamination. 

This level is aimed at diners with severe allergies. Restaurants using this level understand diners may face life-threatening illness if exposed to the allergen. Diners who choose this level are shown only 'Allergen minimised’ dishes.  We advise that cross-contamination may still pose a risk due to unforeseen circumstances, and that diners should clearly explain their unique needs to staff at booking, arrival, and ordering.